A history of innovation

Founded in 1989 as Direct Valuations, at SDL Risk Management we provided First Direct and HSBC with a national valuation solution. The model was the first of its kind – utilising a panel of national surveying firms to undertake surveys – and one which has proved incredibly successful. Over 25 years later, we continue to innovate, are proud to have retained the HSBC business, and now provide valuation and risk management services for many other lenders across the mortgage industry.

Our bespoke iPad software, and IT infrastructure, enables our network to gather full documentation, reducing the risk of future claims, while the surveyor is on site.

We also provide our network with access to ValNet our own web-based platform, which provides a single view of the valuation process to our clients, surveyors and staff. ValNet manages the process and workflow from receiving the instruction through to report completion and enables a client to remotely monitor progress and ultimately a valuation report on an instruction via the web.

We are experienced at operating both Quest and The Valuation Exchange (xit2) platforms as well as our own ValNet case management and valuation booking system. We are able to offer our clients the choice of platforms to suit their specific requirements.

As an independent business with a wide network, we can move extremely quickly to tailor the service we provide to match the requirements of any client. We have our own in-house IT and project teams who will work closely with any new client to make sure the solution we deliver meets all their expectations. We have the capacity to manage 200,000 valuations each year, and the agility to develop this further to suit the needs of our partners and the market.

Our PII cover, through our network and the management of the surveying firms we partner with throughout the UK, reassures our lender clients that we have the necessary professional insurance in place.

We look forward to meeting any lender or mortgage intermediary who would consider using the services of the UK’s first and largest independent valuation panel manager.To really experience how our operation functions, we would encourage any lender or mortgage intermediary to visit our offices in Nottingham – just off junction 25 of the M1. We believe the effectiveness of how we organise valuations across the UK will then speak for itself.

Our network of surveying firms enables us to offer a wide range of survey types. To our clients we can offer valuations for security for mortgage services, using physical inspection, external drive-by or desktop methodologies.

We are aware that customers of our clients are sometimes confused as to why they need a survey and what each survey type entails. We advise them that commissioning a professional survey is the best way to reach an informed decision on all important considerations involved in buying a house.

We believe that commissioning a survey is a simple and cost effective way of avoiding potentially unpleasant and much costlier surprises after they move in. Different types of surveys are more suitable to different ages and types of properties – but there are a few constants.

  • SDL Risk Management is the central point of contact.
  • SDL Risk Management carries full PI cover and it has a responsibility to manage the service standard and quality of output from the panel firms.
  • All SDL Risk Management network members operate in their local patch and are therefore able to draw on their local knowledge when evaluating a property and compiling their evidence.
  • Our processes identify and monitor the performance of the panel of surveying firms across the country.
  • We manage our reports to meet client requirements for consistency and each is prepared in accordance with RICS requirements.
  • We are committed to providing a quality service with our policies, processes and procedures and hold ISO 9001 Quality Assurance Certification.

SDL Group

At the SDL Group, we have been providing expertise in residential property services since 1989. Today we offer national coverage in risk management, surveying, lettings, estate agency, mortgages and insurance broking. 

From 2011, the Group built on the surveying business to form SDL Lettings, providing back office lettings support to landlords.

In 2013, the Group acquired the license to franchise CENTURY 21 UK, part of one of the world’s largest estate agency organisations. There are now around 60 CENTURY 21 UK branches across the UK.

The Group also owns part of Stonebridge Mortgage Solutions, one of the UK’s largest mortgage brokers, which incorporates moneyQuest, who provide telephone-based mortgage advice nationwide from their Glasgow base. Pure Protect, a whole of market insurance broker, specialize in advising consumers on life and critical illness cover on behalf of mortgage brokers.

Having acquired West Midlands auction business CP Bigwood in 2015, and the East Midlands’ most successful auction house Graham Penny in 2016, SDL Auctions is now one of the UK’s preeminent property auction networks, with regular auctions nationwide.

In 2017 SDL Property Management was formed encompassing lettings, estate management, commercial agency and PRS. The business evolved from several acquisitions including SJ Higgins & the Alexander Faulkner Partnership.

More information on our businesses can be found at www.sdlgroup.co.uk.

Passionate people

Pursuit of a better way

Partnerships that add value